Welcome to Dbabies.com
dbabies.com endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. While we believe in selling premium quality and providing the best fit for all our products, we understand that quality and fit are personal to individuals and not everyone prefers the same fabrics and fit, hence we provide product returns/exchanges.
We don’t accept changes in the order once they are placed. However, if changes are communicated within 24 hours, we might be able to make the change in the order or the address of delivery. These changes are at the sole discretion of dbabies.com.
Refunds are credited back to the same mode of payment which was debited. The process generally takes 7-14 working days depending on the bank and the gateway. Dbabies does not have influence on the time lines except processing the refund. The refund will be credited back between 7-14 working days after the processing or until your next billing cycle in case it’s a credit card. You will receive email intimation from us about the processing of refund. You will need to then contact your bank or credit card issuer for refund status.
Once products are delivered to you as per the original order, there is no refund or exchange possible. In case there is a manufacturing defect, then the product can be exchanged. In case of a manufacturing defect, please contact customer service within 48 hours from the time the product/s has been delivered to you.
Terms to check to initiate Exchange..
Kindly make an unboxing video/click pictures while receiving the order, for raising any dispute related query to the order like missing items/damaged products.
Any concern related to the package should be raised/highlighted within the 24-48 hours of the delivery.
Products ordered from Dbabies.com website - are shipped in standard packaging boxes with the brand name and tape on them, hence, accept the orders after verifying the same at your end.
The tampered package should be rejected at the time of delivery, on acceptance, no complaint will be registered for any issue.
All products shown on the web store are products in stock. In an exceptional case where the product ordered by you is out of stock, the same will be communicated to you within 72 hours and a refund will be processed immediately in case you wish to cancel the order.
All returned items must be unused, unaltered, unwashed, and returned with original packaging and tags for hygiene reasons.
Garments and Fabrics which don’t allow tagging can be returned without the tags.
Please make sure that the returned items are packed securely and safely to prevent any loss or damage during transit.
- We are available for customer support via email and our response time is 24 hours. Our email id is: firstname.lastname@example.org